关于民营企业文化建设的调查与思考

民营企业要讲全面协调可持续发展,打造“百年老店“,要实现此目标,构建优秀企业文化是重要途径.要搞好民营企业文化建设,需要民营企业制定相应战略,系统推进;需要社会相关中介给予服务帮助;需要政府的积极引导和良好的社会环境支持.     

中西部地区经济结构调整优化可利用的优势

经济结构调整是我国经济发展的重大战略。中西部地区在结构调整中具有资源丰富、市场潜力巨大、边境线长、沉淀成本低等优势 ,充分利用这些优势 ,可以有力地促进中西部地区经济结构的顺利调整。     

转型期我国财政支出结构与经济增长关系研究

通过数理方法对我国转型时期的财政支出结构及其与经济增长的关系进行分析研究,发现当前我国财政支出结构不尽合理,必须进一步优化.要严格控制财政直接用于一般竞争性领域,逐步加大对农业、就业和社保、环境和生态、公共卫生、教育和科技等经济社会发展薄弱环节的投入力度.同时要结合财政体制改革和其他配套改革,以提高财政支出效益.     

数字化校园中"一卡通"系统的设计

“一卡通”系统是校园内的准金融系统,是数字化校园重要的组成部分。本文在设计“一卡通”系统时,首先建立数字化校园共享的基础数据库,利用WebService实现统一身份认证,接着列出“一卡通”系统的各功能子系统以及与其他应用系统连接的两种功能接口,从多个方面提出了实现系统安全和可靠的多种措施。     

装备远程协同诊断服务共享框架及其关键技术研究

信息化时代复杂装备的远程故障诊断要求充分发挥多系统协同诊断效能，针对当前异构诊断应用系统间资源共享和服务协同需求，提出一种以Web Services技术体系为核心的远程协同诊断服务共享框架，通过对该框架理论的构建和关键技术的研究推动远程异构系统协同诊断环境的建立。     

2006年石油价格展望

本文对影响2006年石油价格的因素做了系统分析。认为2006年形成油价风险的主要动因已从需求的波动转向供给的波动;2006年油价将由于供求的脆弱平衡维持高位运行的格局,并且,由于供给链中潜在的危机,油价波动性将会非常大;但在全球经济增速下降、石油需求增长放缓、石油生产国家和公司仍然在努力满足市场需求、炼油瓶颈有望缓和的大背景下,油价在2006年按2005年可比价格计不会大幅上升,不会对全球经济产生重大负面影响。     

长江经济带生态保护效率与科技服务业发展效率时空关联分析

建立超效率DEA模型并运用视窗分析测算2010-2017年长江经济带11个省市生态保护效率与科技服务业发展效率，通过空间计量模型分析后者对前者的影响。结果表明：科研技术服务业效率对当地及周边地区的生态保护效率具有正向影响；科技资本服务业效率对当地生态保护效率具有正向影响，但对其周边地区有抑制效应；科技宣传服务业未对生态保护效率产生显著影响。据此，提出长江经济带通过提高科技服务业效率改进生态保护效率的对策。     

Managing service recovery experience: Effects of the forgiveness for older consumers

The research studies empirically the role that fairness plays in shaping emotional and behavioral forgiveness among older U.S. consumers (55 years of age and older). A theoretical model is proposed and tested that proposes, consistent with theory on emotions, that perceptions of justice affect behavioral forgiveness through emotional forgiveness. An alternative theory questions whether the effects of justice are totally mediated by emotion. Comparative results support the latter model. The cognitive perceptions of justice display a stronger effect compared to the mediated effect through emotional forgiveness. Additionally, an examination of moderation by psychological age suggests that relatively old and young (psychologically) consumers react in the same manner. While clearly, service managers need to be sensitive to the emotions of senior customers, the results here suggest a stronger role for cognitive perceptions of justice. Thus, service providers need to provide senior consumers with clearly understandable explanations for any service failure and explain how the recovery efforts will compensate for the failure.     

A membership pricing policy to facilitate service scale-expansion

This paper proposes a multi-year membership pricing policy for a service business like a gym chain. In the pricing policy, the equivalent membership price per year is relatively low to attract customers, and the multi-year membership fees must be prepaid in full. The prepaid cash provides resources for scale-expansion by opening new stores. We develop a nonlinear mixed integer programming model to formulate the pricing decisions. Numerical experiments reveal that the multi-year membership pricing policy, from a long-term perspective, is substantially better than the business-as-usual pricing policy (1-year membership) in cash balance, profit, and market share. Yet, the performances of the two pricing policies do not differ much from a short-term perspective. These findings indicate that the multi-year pricing policy may be a good strategy, because it initially attracts less attention of competitors; suddenly it emerges and substantially outperforms its competitors in cash balance, profit, and market share.     

Why do customers switch? More satiated or less satisfied

This study investigated whether restaurant customers switch to other restaurants due to satiation or diminished satisfaction. To achieve its objectives, this study extended well-known relationships among perceived quality, satisfaction, and behavioral intentions by including satiation and further examined the role of satiation on switching intentions. The results of this study showed that satiation was negatively associated with satisfaction but differed from diminished satisfaction. Further, the study results endorsed that satiation significantly influenced switching intentions, whereas satisfaction did not. This supports that customers switch to other restaurants not because they are less satisfied but because they are satiated. Regarding the relationship between perceived quality and satiation, service quality and food quality considerably reduced satiation levels, whereas physical surroundings were associated with an increase in satiation. In addition, satiation fully mediated the relationship between perceived quality and switching intentions, which emphasizes the importance of satiation in customer switching intentions. Findings and implications are provided in the main body of this paper.